Terms & Conditions

Introduction

Welcome to PHR! These terms and conditions (“Terms”) govern your access and use of our mobile application (“App”) and the services offered therein (collectively, the “Service”).

the laws that apply to our company, and certain things we’ve always believed to be true. As a result, these Terms of Service help define Plenome’s relationship with you as you interact with our services. For example, these terms include the following topic headings:

What you can expect from us, which describes how we provide and develop our services

Understanding these terms is important because, by using our services, you’re agreeing to these terms.

Acceptance of Terms

By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the App.

Health Information: This includes sensitive data related to your health, such as a medical history.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request. depending on your device settings, other information about how you’re using your Android device.

User Eligibility

The App is intended for users who are 18 years of age or older and reside in India. You must be capable of entering into a legally binding agreement under applicable law. Users below the age of 18 aren’t eligible for using this application.

Information Collection and Use

We collect various types of information to provide the Service. This includes:

Personal Information: Name, age, date of birth, contact details, phone number, email address, aadhaar number, Plenome patient ID
Health Information: Medical history, symptoms, medications, test results (considered “sensitive personal data” under the Information Technology Act, 2000).
Device Information: Device ID, location data with user permission.

We use this information solely for:

Providing you with the healthcare services offered through the App.
Improving the App’s functionality and user experience.
Sending you informational messages related to your health and the App (only with your consent).

For detailed information on how we collect, use, and protect your information, please refer to our separate Privacy Policy.

License

Your content remains yours, which means that you retain any intellectual property rights that you have in your content. For example, you have intellectual property rights in the creative content you make, such as reviews you write. Or you may have the right to share someone else’s creative content if they’ve given you their permission.

We need your permission if your intellectual property rights restrict our use of your content. You provide Google with that permission through this license.

Data Sharing and Disclosure

We will not share your personal information or health data with any third-party without your explicit consent.
We may share aggregated data that does not directly identify you for research or improvement purposes.
We may be required to disclose information under specific legal circumstances or to comply with court orders.

Disclaimer

The App is intended to supplement, not replace, professional medical advice, diagnosis, or treatment.
You should always consult with a qualified healthcare professional for any questions or concerns you may have regarding your health.
The App does not guarantee the accuracy, completeness, or timeliness of any information provided.

User Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and account access.
You agree to use the App for lawful purposes only and in accordance with these Terms.
You will not misuse the App by spreading misinformation, harassing other users, or engaging in any illegal activity.

Intellectual Property

The App and all its content, including logos, trademarks, and copyrights, are the property of Plenome or its licensors. You are granted a non-exclusive, non-transferable license to use the App solely for your personal, non-commercial purposes.

Termination

We may terminate your access to the App at any time, with or without notice, if you violate these Terms or for any other reason.

About these terms

By law, you have certain rights that can’t be limited by a contract like these terms of service. These terms are in no way intended to restrict those rights.

These terms describe the relationship between you and Google. They don’t create any legal rights for other people or organizations, even if others benefit from that relationship under these terms.

If these terms conflict with the service-specific additional terms, the additional terms will govern for that service.

If it turns out that a particular term is not valid or enforceable, this will not affect any other terms.

If you don’t follow these terms or the service-specific additional terms, and we don’t take action right away, that doesn’t mean we’re giving up any rights that we may have, such as taking action in the future.

We may update these terms and service-specific additional terms (1) to reflect changes in our services or how we do business — for example, when we add new services, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.

If we materially change these terms or service-specific additional terms, we’ll provide you with reasonable advance notice and the opportunity to review the changes, except (1) when we launch a new service or feature, or (2) in urgent situations, such as preventing ongoing abuse or responding to legal requirements. If you don’t agree to the new terms, you should remove your content and stop using the services. Governing Law and Dispute Resolution

Updates to Terms

We may update these Terms at any time. We will notify you of any material changes by posting the revised Terms on the App. By continuing to use the App after the revised Terms are posted, you agree to be bound by the new Terms.

Terms and Conditions – Device Compatibility

Scope

These terms and conditions (“Terms”) apply to the compatibility of your Smartphone device (“Device”) with PHR Application

Disclaimer of Guaranteed Compatibility

PHR Application strives to ensure compatibility with a wide range of devices. However, due to the constant evolution of hardware and software in the Smartphone market, we cannot guarantee that the App will function flawlessly on every Device.

Supported Devices

The application would be supported on all the devices that have Android OS enabled in them.

Unsupported Devices

The application would not be supported on iOS devices/ Apple products. However, we cannot guarantee:

Full functionality: Certain features of the App may not work as intended or may be entirely unavailable.
Performance: The App may experience performance issues such as lagging, crashing, or instability.

User Responsibility

It is your responsibility to:

Check compatibility: Before downloading the App, ensure your Device meets the minimum requirements listed on the App store or our website.
Update software: Maintain your Device’s operating system and any relevant software updates to improve compatibility and security.

Limitation of Liability

PHR Application shall not be held liable for any issues arising from using the App on an unsupported Device. This includes:

Loss of data: Any data loss incurred due to incompatibility issues.
Performance problems: Performance issues such as lagging, crashing, or instability experienced while using the App on an unsupported device.

Changes to Supported Devices

The list of supported devices may change over time as newer devices are released and older models become obsolete. We will update the list accordingly on our website and within the App.